How do I refer someone and earn rewards?Wallet+
Open the app, copy your unique referral code from the Profile or Referrals section, and share it with friends. When they sign up and complete their first qualifying transaction, your reward is credited to your wallet. You can view your referral history and available rewards in the app.
Why was my wallet transfer reversed?Wallet+
A transfer is usually reversed when the recipient account could not be credited or the provider rejected the transaction. The funds are returned to your wallet within minutes. If the issue persists, please share the transaction reference with support.
How do I update my profile picture?Wallet+
Go to Profile → Edit Profile, tap your avatar, and select a new photo. Your name cannot be changed once your BVN has been verified.
What happens if my bill payment fails?Bills+
If a bill payment fails, any debited amount is automatically reversed to your wallet. You can retry the payment or contact support with the transaction ID for assistance.
How do I fund my wallet?Wallet+
Open Wallet, tap Fund wallet and transfer to your dedicated account number. Funds reflect instantly.
A ride was charged twiceRide+
If you see two charges for one trip, one is usually a temporary hold that is released automatically. Raise a ticket with the trip reference if it does not clear in 24 hours.
My bill payment failedBills+
Failed bill payments are reversed to your wallet automatically. If the reversal has not arrived after 30 minutes, contact support with the transaction ID.
How do I reset my Wallet PIN?Wallet+
Go to Profile, then Security, then Transaction PIN. You will be asked to confirm with an OTP before setting a new PIN.